Whether it’s paying your electricity bill, requesting a reconnect or initiating service for a new home, you can now do these tasks online without having to call or visit the company office. These customer service improvements are only possible because utilities store their information software and systems on a server in the cloud. Utility billing, financial and CIS applications in the cloud are secure and deliver a high-performing IT environment that can be easily managed.

A utility-grade cloud solution provides the reliability utilities need as they adopt a new operating model. It is the best way to gain agility and improve scalability. A cloud-based CIS also supports a modern user experience where customers can engage with their service provider using mobile, web and phone apps.

Utility computing is a new service that is offered by many cloud providers. It works by providing access to hardware or storage capacity on demand and charging based on usage. This allows the client to save on upfront costs and avoid overprovisioning resources.

Utilities benefit from the cloud because it provides greater scalability and agility to meet fluctuating demand and new business priorities. It also provides more security options, including data residency, that are important to their mission-critical operations. Cloud services also enable more rapid development of software applications, enabling utility companies to quickly deliver innovative solutions for their customers.

To minimize risk and speed up your utility’s implementation of Utility Cloud, we recommend a phased approach to adoption. During the first phase, you’ll train a power user to become your business system administrator (BSA). The BSA is responsible for configuring Utility Cloud for your organization’s specific needs. This process includes setting up and managing a roadmap that outlines your strategic digital and IT initiatives. cloud utility management

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